Gossett Picnic | Memphis, TN

OUR MISSION

To deliver quality products and provide the best vehicle sales and service experience for our customers. We will continuously strive to improve in all aspects of our company. We will create an environment that will promote integrity, professionalism, and excellence in all that we do. 

Customer service

Gossett Motor Cars prioritizes customer service, building strong relationships, and treating everyone with respect. At Gossett Motor Cars, nothing is more important than having you become a customer for life. 

"We will never take for granted the employees and customers who have contributed to our success," says Al Gossett, president of Gossett Motor Cars. "We encourage and train our employees to understand the importance of building mutually respectful relationships not only with all of our valued customers, but with each other, as well."

Our attention to customer service has earned our dealerships notable accolades:

• Gossett Hyundai

won the 2017 National DealerRater of the Year award. The program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers' online reviews. Gossett received the highest DealerRater PowerScore based on categories such as quality of work, friendliness, pricing, customer service, and overall experience. 

• Gossett Motor Cars

was one of only 30 dealerships in the country to achieve TD Auto Finance's "Emerald" Dealer status in 2017 and 2018. By receiving this priority dealer status, Gossett is able to provide more competitive rates and terms to our customers. 

Diverse dealer group

The Gossett Family's knowledge of the automotive industry and the hands on support of all Gossett employees ensures that Gossett Motor Cars will continue to be one of the Mid South's success stories. The various dealerships under the company's umbrella include Gossett Volkswagen and Gossett Volkswagen of Germantown, Gossett Porsche, Audi Memphis, Gossett Kia Covington Pike, Gossett Kia South Mt Moriah.

Award-winning dealer group

From the moment you enter the showroom, the difference will impress you. We know the automotive market has more options to choose from than ever before, and that's why we believe in maintaining the highest standards to set us apart from the competition. 

• Gossett Porsche

was named a Premier Porsche Dealer in both 2017 and 2018.This program identifies the top 25 Porsche dealers in the United States who routinely exceed the expectations of their customers. 

• Gossett Volkswagen of Germantown

earned the prestigious Wolfsburg Crest Club Award given by Volkswagen of America, Inc., in 2018. The award, which was given to only 10 dealerships in the nation, honors those VW dealers that have met the highest VW standards in both service and sales. 

• Gossett Chrysler, Dodge, Jeep®, Ram, and FIAT

was honored to be the only dealership in its region to receive the 2018 Customer First Award for Excellence. Recipients of this award represent the elite CDJRF dealerships who have achieved the highest level of customer experience in five core areas - People, Facility, Process, Customer Metric, and Training Certification. 

• Gossett KIA

received the highly coveted KIA Dealer Excellence Program Plus award in both 2017 and 2018. As the highest honor from KIA, the KDEP+ award is given only to the highest performing KIA dealerships in the country for exceptional performance, excellent ratings from sales and service customers, maintaining high sales volumes, and compliance with brand guidelines. 

• Gossett Mitsubishi

has achieved Diamond status by earning the "Diamond Quality Management" award for outstanding achievement of customer satisfaction standards, performance objectives, and employee training certification for the last five years in a row.

Community partnerships

Gossett Motor Cars genuinely cares about our community. We believe we have an obligation to contribute toward improving the lives of our neighbors. That is why we collaborate with local businesses and educational institutions that foster positive change in the Memphis and greater Mid-South region. Gossett Motor Cars partners with many organizations and charities including:
• St. Jude Children's Research Hospital 
• Youth Villages
• Make-A-Wish Foundation
• Susan G. Komen
• Best Buddies Tennessee 
• Le Bonheur Children's Hospital

Al Gossett is on the board of directors for the Memphis in May International Festival, a not-for-profit, community-based organization, whose programs contribute more than $70 million in economic impact to the community, foster civic pride, promote awareness of Memphis heritage, and build international relationships through education. 

The Gossett family is also loyal supporters of the University of Memphis and their athletic programs, and Al Gossett is a member of the NBA Memphis Grizzlies ownership group.

As a board member of the Greater Memphis Auto Dealers Association, Al Gossett played an integral role in partnering with the local Moore Tech College of Technology to create a new automotive technician school scheduled for opening in 2019. The joint venture aims to increase the skilled workforce in Memphis. The school will be a state-of-the-art educational facility where students can master the skills needed to become certified automotive technicians. Gossett Motor Cars, along with other local dealers and businesses, are working together to obtain funding to get the school up and running. 

"Everyone involved in this project is eager to see the results and success stories that are sure to come," Gossett said. "We see this school making a positive impact on the lives of its students, their families, and the entire Mid-South community."
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Contact

Gossett Volkswagen of Germantown

7420 Winchester
Directions Memphis, TN 38125

  • Sales: 901-405-4912
  • Service: 901-405-4966
  • Parts: 901-405-4968

Hours

  • Monday 9:00 AM - 7:00 PM
  • Tuesday 9:00 AM - 7:00 PM
  • Wednesday 9:00 AM - 7:00 PM
  • Thursday 9:00 AM - 7:00 PM
  • Friday 9:00 am - 7:00 pm
  • Saturday 9:00 am - 7:00 pm
  • Sunday Closed